E-SHOP TERMS AND CONDITIONS OF USE
E-shop terms and conditions of use
1. General terms and conditions
1.1. S1 e-shop sells footwear and clothing in a shop belonging to Tiiu Tekstiil OÜ.
1.2. The terms and conditions apply to the legal relations between the customer (hereinafter the Customer) and the owner of the shop located at www.S1.ee(hereinafter E-shop), Tiiu Tekstiil OÜ (hereinafter Seller) regarding the purchase of products in the E-shop. In addition to these terms and conditions, the legal relations arising from the purchase of products in the E-shop are governed by the legislation in force in the Republic of Estonia
1.3. The Seller may change the terms and conditions of use of the E-shop and the prices of products and services. The Seller will give notice of the changes on the website www.S1.ee. Transactions are subject to conditions and prices applicable at the time of the transaction.
1.4. Seller details:
Tiiu Tekstiil OÜ
Viru väljak 2 Metro Plaza house
Registry code 10925779
Phone +372 56987410
E-mail address: email@example.com
2.1. All prices displayed in the E-shop are in euros and include VAT.
2.2. Product prices and discounts may differ from the retailer's selection of goods, prices, and discounts.
3.1. Items that are displayed in the E-shop are generally available in stock/ the Seller’s store, unless there is a longer delivery time, the corresponding information is displayed for each Product. In exceptional cases, the Products may be inaccessible if, for example, several Customers will process orders for one product at the same time or technical faults that are independent of the Trader appear in the E-shop.
3.2. In case the Customer submits an order, but it appears that the Seller does not have this Product, the E-shop is not able to complete this order. In this case, the whole amount of the purchase will be returned to the Customer immediately after the lack of the Product becomes clear and the Customer will be immediately informed about it.
3.3. Photos of the Products displayed in the E-shop are illustrative and may inadvertently vary slightly from the actual appearance of the Product. E-shop Products are picked up from stock and, if necessary, from the showroom. There may be dirt under the product's sole due to the trying in the showroom. In this case, we will also inform the Customer. Photos made of Products in stock and in retail stores are made by Tiiu Tekstiil OÜ and copying is not allowed.
4. Making purchases
4.1. The Customer chooses the desired product (for example color, size) in the E-shop and adds it to the Shopping Cart by clicking on the "Add to Shopping Cart" button.
4.2. To complete the order, the Customer must move to the Shopping Cart page: Click on the "Order" button in the menu bar in the shopping cart, after what the Customer will be redirected to the order form.
4.3. After entering the required data, reviewing the terms and conditions of sale (confirm with a tick) and verifying the correctness of the data, the Customer confirms the order by clicking on the "Submit an order" button. After this activity, the order has been confirmed and forwarded to the Seller.
4.4. The Customer pays for the Product immediately through an internet bank link and confirms to the Seller the payment by clicking on the button "Back to the trader".
4.5. After the payment of the Product, the E-shop sends an order confirmation to the Customer's e-mail.
4.6. The Customer undertakes to submit the necessary, true data in the order form to complete the order.
4.7. The Seller is not responsible for the impossibility of performance of the order due to incorrect data provided by the Customer or for any consequences arising from this.
4.8. The Seller has the right to refuse to execute the order if there is any doubt as to the accuracy of the information submitted to the Seller and the behaviour is not in accordance with good practices.
5. Payment methods
5.1. You can securely pay for orders by using Estonian bank links (Swedbank, SEB, Luminor, LHV, Coop, Pocopay and Liisi ID) and credit cards (Visa, MasterCard).
5.2. The payment is made outside the E-shop environment in a secure payment environment of the payment service provider Maksekeskus AS.
5.3. The Seller does not have access to the Customer's banking data and credit card information.
6. E-shop registration and loyalty program
In the making
7.1. The Customer can choose between different methods of delivering the Product. The arrival of the Product depends on the postal service chosen by the Customer.
7.2. By choosing Omniva or Itella SmartPost as the delivery method, the Product will arrive at the parcel terminal chosen by the Customer (products in stock) in 1-3 business days from sending the order confirmation to the Customer’s e-mail address.
The Customer will be informed about the arrival of the Product via SMS message containing the door code, the location of the parcel terminal and the end of the deposit period. Omniva terminals are open 24 hours, Itella SmartPost parcel terminals according to the opening hours of the centers. The Product is stored in the parcel terminal for 7 calendar days. After this deadline, the Product will be returned to the E-shop. In the event that the Customer does not pick the Product up within the aforementioned period, the Customer is obligated to compensate the Trader for the costs of repeated shipping.
7.3. The Customer is obliged to keep the SMS message mentioned in article 7.2. until the end of the 14-day refund period. The Customer can exchange or refund the Product, if necessary, by using the return code in the same SMS message.
7.4. By choosing the Postal office as the delivery method, the Product will arrive at the postal office chosen by the Customer (products in stock) in 1-3 business days from sending the order confirmation to the Customer’s e-mail address. The Customer will be informed about the arrival of the Product via SMS message containing information about the postal office, from which the Customer will receive the Product. The Product is stored in the postal office for 14 calendar days. After this deadline, the Product will be returned to the E-shop.
7.5. By choosing the Courier (Omniva, DPD) as the delivery method, the Product will arrive at the address chosen by the Customer (products in stock) in 1-3 business days from sending the order confirmation to the Customer’s e-mail address. The courier contacts the Customer by telephone and coordinates the delivery time. In the event of a failed shipping attempt, the shipment will be deposited in the post office of the place of residence and the Customer receives the receipt of the postal item by e-mail to the Customer 's e-mail address or by letter in the mailbox. The Product is stored in the postal office for 14 calendar days. In the event that the Customer does not pick the Product up within the aforementioned period, the Customer is obligated to compensate the Trader for the costs of repeated shipping.
7.6. If the Customer has completed the order during the weekend (in a period after Friday from 16:00 to Sunday, until 24:00) or on a public holiday, the 1-3 business day deadline will start at 10:00 on the first working day following the weekend or the public holiday.
7.7. Before completing an order, the Customer is required to verify the correctness of the contact information provided, to avoid delays and misunderstandings in the delivery of the Products. The Seller shall not be liable for delays and misunderstandings at the delivery of the Products, if the delay or misunderstanding is due to the inaccuracy or incorrectness of the information provided by the Customer in completing the order.
7.8. In case the Product does not reach the Customer in good condition and in a sealed package, the Customer is obligated to inform the E-shop by sending an e-mail to the corresponding address: firstname.lastname@example.org or by calling +372 56987410.
8. Return and exchange of the order
8.1. The Customer has the right to withdraw from the order without giving a reason within 14 days and exchange or return the ordered Product / Products. This 14-day deadline starts from the moment Customer receives the order.
8.2. For return / exchange of Products, a withdrawal application must be submitted to the Seller within 14 days from receiving the goods. The withdrawal application can be submitted as follows:
- A completed return / withdrawal form is sent with the returned Products to the Seller
- By sending an explicit e-mail in free from to email@example.com
- By submitting the completed return form on the website at firstname.lastname@example.org
Returns received by the Seller will only be accepted with the completed return form or application.
8.3. The consumer must return the goods within 14 days after submission of the application or provide proof that he / she has delivered the goods to the logistics company during the aforementioned period. The Trader has the right to refuse to make refunds until the object of the contract has been returned and verified.
8.4. Replaceable or refundable Products may not be damaged or with wearing marks, the Product must be in its original packaging and all original labels must be on the Product. In the event of a deterioration in the condition of the item to be returned, the Customer shall be liable for the reduction of the value resulting from the use of the item only if he / she has used the item in any other way than necessary in order to be convinced in the nature, characteristics and operation of the Product. In order to be convinced in the nature, characteristics and operation of the item, the Customer should handle and use the item only as if it would normally be allowed to do it in the shop.
8.5. The Customer is required to open the packaging of the Product with care, without damaging it. If the packaging cannot be opened without damaging it, the return of the Product in the original packaging is not required.
8.6. The Customer can return the Order to the Seller’s store at Viru väljak 2 Tallinn. The customer service representatives of this store will forward the Return to the E-shop where the Product / Products exchange or return process is carried out. Returns arrive at the E-shop within 1 business day. Customer service representative provide confirmation of receiving the Return. Returns to the store are free of charge.
8.7 The substitute product can be selected from the store.
8.8. If Omniva or Itella SmartPost has been selected as the delivery method, the Order can be exchanged or returned via the Omniva or Itella SmartPost parcel terminal via the return code included in the original SMS. THE RETURN OF THE PRODUCT THROUGH A PARCEL TERMINAL IS PAYABLE FOR THE CLIENT! When returning a Product using the return code the Trader will make an offsetting from the amount paid by the Customer. Returns will arrive at the E-shop within 3 business days.
8.9. In case the Post Office or Courier has been selected as a delivery method, the Order can be exchanged or returned by taking it to a freely chosen post office and sending it to the Seller either to the Tallinn Post Office or the Omniva parcel terminal of the Viru Center. The return is payable to the Customer. The Trader will not refund the return costs.
8.10. In the event of a exchange, the E-Store will send the Customer a new Product immediately upon receipt of the Product that is to be exchanged. The cost of returning the package is paid by the Customer. The exchange product, starting at 30EUR, will be issued for FREE!
8.11. The Product can be exchanged for any product. If the Product is more expensive, the Customer will pay the missing amount to Tiiu Tekstiil OÜ's current account EE022200221059443167
8.12. The Seller returns the purchase amount to the Customer not later than 14 days after receipt of the Product. Returns are made to the same account, from which Customer paid for the returned order.
8.13. In case of returning the order, the Seller will return all the amount received in accordance with the contract to the Customer, including the cost of delivery of the order paid by the Customer. In case the order is partially returned and delivery has been added to the order, the Seller may refund the delivery cost in proportion to the number of returned products.
8.14.The repayment will be credited to the Customer 's bank account no later than on the next banking day. In case of credit card payment in accordance with the Customer 's account and bank conditions.
9. Procedure of complaints
9.1. Sold Products are subject to the 2-year deadline for submitting complaints provided for in § 218 (2) of the Law of Obligations Act.
9.2. In case of lack of conformity or defects in the product, the Customer undertakes to notify the Seller immediately, but not later than within 2 months after the error has occurred, by sending the contact details of the buyer, precise description of the problem and the receipt number to the e-mail email@example.com. In the event of product defect, please stop using the product immediately.
9.3. All complaints will be reviewed and the Customer will be contacted as soon as possible, but not later than within 15 days from receipt of the complaint.
9.4. It is presumed that any defect which becomes apparent within six months as of the date of delivery of a thing to the Customer already existed before the delivery of the thing. The refute of such presumption is the obligation of the entrepreneur. If a complaint is filed, within the first six months from the delivery of the thing, the Seller will bear the costs associated with repairing the thing or replacing the thing, in particular costs relating to transport, postage, work, travel and materials (LOA § 222 (4)). Within the next 1,5 years, the Seller will bear the corresponding costs only if the complaint was justified.
9.5. The Consumer is entitled to require the Seller to reduce the purchase price of the product or to terminate the contract and repay the payed amount, if the Seller is not in a position to repair or replace the product, repair or replacement of the product fails, the Seller has not eliminated the lack of goods within a reasonable time, unjustified inconvenience to the consumer.
9.6. In the event of non-compliance of the object of Contract with the terms and conditions of the Contract, the Consumer is able to rely on the remedies provided by law, including the performance of the contract, the reduction of the price, the claim for damages and the cancellation of the contract.
9.7. In the event of non-compliance of the object of Contract with the terms and conditions of the Contract, the costs associated with repairing the product or replacement of the product, in particular costs relating to transport, postage, work, travel and materials, shall be borne by the Seller.
9.8. The Seller is not responsible for any damage caused by the abnormal use of the ordered Products, as well as the delay in delivery, if this is due to circumstances beyond the control of the Seller and / or due to force majeure which is not attributable to him.
9.9. The Seller does not reimburse the Customer for expenses made in the event of non-compliance of the product with the requirements or defect, if: the value of the product has decreased / the product has been damaged due to the fault of the Customer; damage is caused by the abnormal use of the ordered product, including failure to follow care instructions, the value of the product has decreased due to natural depreciation while normal use, there is no document certifying the purchase.
10.1. The Seller and the Customer are liable to each other in the cases and to the extent provided for in the legislation of the Republic of Estonia for damage caused to the other party in violation of these terms and conditions of use.
10.2. The Customer undertakes to use the E-shop for the sole purpose in accordance with the law and good practice.
Processing of personal data
The chief processor of personal data of the E-shop S1.ee is Roller Äritarkvara OÜ with the address Veerenni 24c.
Phone 6871400 ja e-mail firstname.lastname@example.org
Which personal data is processed:
- name, telephone number, e-mail address;
- delivery address of goods;
- bank account number;
- cost of goods and services and data related to payments (purchase history);
- customer support information.
For what purpose personal information is processed
Personal data is used to manage customer ’s orders and deliver goods.
Purchase history data (date of purchase, merchandise, quantity, customer details) are used to compile an overview of purchased goods and services and analyze customer preferences.
The bank account number is used to return the payment to the customer.
Personal data such as email, phone number, customer’s name, are processed to resolve issues related to the provision of goods and services (customer support).
The webstore user's IP address or other network identifiers are processed to provide a webstore as an information society service and to compile web usage statistics.
The data processor, including the holder, is Roller Äritarkvara OÜ.
Legal grounds for processing data
The processing of personal data is performed for the purpose of performance of the contract with the customer.
Processing of personal data takes place in order to comply with a legal obligations (for example accounting and consumer dispute settlement).
Recipients to whom personal data is transmitted
Personal data is transmitted to the E-store customer support for managing purchases and purchasing history and for solving customer issues.
Name, telephone number and e-mail address are transmitted to the transport service provider selected by the customer. In the case of goods delivered by a courier, the customer 's address is also transmitted in addition to the contact details.
If the accounting of the E-shop is done by a service provider, then the personal data is transmitted to the service provider for carrying out accounting activities.
Personal data may be passed on to IT service providers if this is necessary to ensure the functionality of the webstore or data storage.
Security and data access
Personal data is stored on the servers of Roller Äritarkvara OÜ located on the territory of a Member State of the European Union or the countries party to the economic area of the European Union. The data may be forwarded to countries whose data protection level has been assessed by the European Commission to be adequate and to US companies that are members of the Privacy Shield framework.
Access to personal data is provided to employees who can access personal data in order to resolve technical issues related to the use of the webstore and provide customer support services.
The webstore implements appropriate physical, organizational and information security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
The transfer of personal data to authorized processors (for example transport service provider and data storage) is carried out on the basis of contracts with the webstore and authorized processors. Authorized processors are required to ensure appropriate protective measures in the processing of personal data.
Accessing and correcting personal information
Personal data can be viewed and corrected in the webstore user profile. If the purchase has been made without a user account, you can access personal information through customer support.
Withdrawal of consent
If the processing of personal data takes place on the basis of the customer 's consent, the customer has the right to withdraw the consent by informing customer support via e-mail.
When closing a webstore customer account, personal data will be deleted, unless such data is required to be kept for accounting purposes or for resolving consumer disputes.
If a purchase has been made without a customer account at the webstore, the purchase history will be kept for three years.
In the event of disputes relating to payments and consumer disputes, personal data shall be retained until the claim has been executed or until the expiry of the limitation period.
Personal data necessary for accounting purposes will be kept for seven years.
To delete personal data, contact customer support by e-mail. The request for deletion will be answered no later than within a month and the deadline for the deletion of the data will be specified.
An application for transfer of personal data submitted by e-mail will be answered no later than within a month. Customer support identifies the identity and personal data that is subject to transfer.
Direct marketing messages
The e-mail address and telephone number are used to send direct marketing messages, provided the customer has given his / her consent. If the customer does not want to receive direct marketing messages, contact customer support.
When personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to his or her personal data for both initial and further processing, including direct marketing, by notifying customer support via e-mail.
Disputes relating to the processing of personal data are resolved through customer support at email@example.com. The supervisory authority is the Estonian Data Protection Inspectorate (firstname.lastname@example.org).
Data communication between the Customer and the banks and the card payment center is encrypted, which ensures the security of the Customer's personal data and bank data.
The payment is made outside of the E-shop environment, in the secure payment environment of the respective bank or service provider. The E-shop lacks access to the Customer's bank details and credit card information.
Here are the different types of cookies that are used at the S1 E-shop:
Essential / Mandatory Cookies – these cookies are indispensable to allow movement on the website and using it’s elements, for example, to access secure areas on the website. Without these cookies, your requested services cannot be provided. They do not collect visitor identification information;
Performance cookies - these cookies collect information about the ways in which the visitor's use the website, for example, which pages most visitors visit, and whether websites give them error messages. They do not collect visitor identification information. All information they collect is aggregate information and as such anonymous. It is used only to improve the work of the website;
Functionality cookies - these cookies allow the website to remember the choices you make (such as the username, language, or region where you are) and provide enhanced and personalized features with it. For example, a website may display local weather or traffic news for you by storing cookie information for the area you are currently in. Functionality cookies can also be used to memorize changes to text size, font type, and other custom elements of websites. They can also be used to provide the services you are requesting, such as watching videos or commenting on blog posts. The information collected by the cookies may be anonymous and cookies are not able to track the browsing of other websites.
12. Terms and conditions of use and changes
12.1. By registering or purchasing in the E-shop, the Customeragrees to the terms and conditions of use of the E-Store and undertakes to fulfill them.
12.2. A sales contract comes into effect between the Seller and the Customerfrom the receipt of the purchase amount to the Seller’s bank account.
12.3. The Seller may change the terms and conditions of use and prices of the E-shop. A notice of changes will be published in the E-shop environment. Transactions are subject to terms and conditions and prices applicable at the time of the transaction.
12.4. The Seller has the right to refuse to execute the order when as a result of a technical error the Product price displayed in the E-shop is incorrect.
13. Other terms and conditions
13.1. Disputes between the Customerand the Seller are settled by negotiation.
13.2. If the Seller refuses to resolve the Consumer's complaint or the Consumer does not agree with the solution offered by the Seller and finds that his / her rights or interests have been violated, the Consumer may submit a complaint to the Consumer Complaints Commission through the Consumer Protection Board or the court. Turning to the Commission is free of charge for the Consumer and the transaction value must be over € 30. The Commission may, in justified cases, refuse to accept the application or terminate the proceedings, including if the value of the disputed goods or services or the Consumer's claim is less than EUR 30 or the dispute is not prospective. The Consumer may file a complaint through himself / herself or through a representative. The data of the Consumer Protection Board is available on the Consumer Protection Board website, to address problems encountered in the Member States of the European Union turn to the European Union Consumer Consultation Center.
14. Customer support
Customer support phone +372 56987410 (open on work days 9:00-16:30)
E-mail address: email@example.com
Customer support is closed on national holidays.
S1 and S1 king are registered trademarks.
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