RETURN AND EXCHANGE
The Seller must submit a withdrawal application within 14 days from the date of receipt of the goods for the exchange and return of the Products. The withdrawal application can be submitted as follows:
- A completed return / withdrawal form is sent with the returned Products to the Seller
- By sending an explicit e-mail in free from to email@example.com
- By submitting the completed return form on the website
Returns received by the Seller will only be accepted with the completed return form or application.
You can find the withdrawal form HERE.
Returns to the S1 store checkout are FREE OF CHARGE.
The return of the Product through a parcel terminal or courier is PAYABLE FOR THE CLIENT!
In the store, you can exchange the product to another size or model. If a exchange product is more expensive, it can be paid at the shop’s checkout. If a exchange product is cheaper, the amount will be credited to the Customer's bank account. THE SHOP DOES NOT RETURN THE PURCHASE AMOUNT.
The exchange product, starting at 30EUR, will be issued for FREE OF CHARGE!
The Seller returns the purchase amount to the Customer not later than 14 days after receipt of the Product. Returns are made to the same account, from which Customer paid for the returned order.
SEND THE PARCEL: Itella Smartpost parcel terminal: Tallinna Kaubamaja,
Omniva parcel terminal: Tallinna Viru Keskus
Recipient’s telephone number 56987410
By returning the Product with SmartPost, you can use the same code that you received the package.
Replaceable or refundable Products may not be damaged or with wearing marks, the Product must be in its original packaging and all original labels must be on the Product. In the event of a deterioration in the condition of the item to be returned, the Customer shall be liable for the reduction of the value resulting from the use of the item only if he / she has used the item in any other way than necessary in order to be convinced in the nature, characteristics and operation of the Product. In order to be convinced in the nature, characteristics and operation of the item, the Customer should handle and use the item only as if it would normally be allowed to do it in the shop.
The Customer is required to open the packaging of the Product with care, without damaging it. If the packaging cannot be opened without damaging it, the return of the Product in the original packaging is not required. The original packaging must be film-coated.
The Customer can return the Order to the Seller’s store at Viru väljak 2 Tallinn. The customer service representatives of this store will forward the Return to the E-shop where the Product / Products exchange or return process is carried out. Returns arrive at the E-shop within 1 business day. Customer service representative provide confirmation of receiving the Return. Returns to the store are free of charge.
The Seller returns the purchase amount to the Customer not later than 14 days after receipt of the Product. Returns are made to the same account, from which Customer paid for the order.