Shoe care quide

Upper                         Outsole           Lining/Insole

Textile             Leather            Other (mainly synthetic)        Combined leather (covered with

                                                                                                other material but no more than within

                                                                                                1/3 of the thickness of the material)



(See the rules of exchange.) For more information, apply to the seller:


  • Wear the footwear according with their intended use, taking into account the season, weather and place.
  • Start to maintain the footwear before taking it into the use.
  • Always use a SHOEHORNwhen putting a shoe on. Do not put on or take off a shoe with tied laces or when not completely unzipped, or if a buckle is fastened, etc. When taking a shoe off, do not step on the heel.Do not tramp on the shoe heels.
  • When wearing high-heeled shoes, avoid places with long narrow gaps, e.g. wooden or metal grates, stone-paved roads, etc.
  • Avoid wearing footwear in the inappropriate season, avoid contact with chemicals.
  • Avoid the excessive physical load on the footwear: contacts with sharp subjects, kicks and sharp stones like bulk chip stone, etc. Do not put and do not throw heavy objects on your footwear.
  • Avoid the long-term or continuous impact of moisture on the footwear! The footwear must be dried at the room temperature, never dry the footwear on radiators or other heating bodies, or near the open fire!
  • Avoid using/walking on sharp surfaces (chip stone, asphalt, etc.) in footwear with thin and soft sole.
  • Let the footwear rest, do not wear it daily. Use 2-3 pairs of shoes for a season.
  • Soles and heels worn out should be repaired promptly.


  • Dirty and dusty footwear must be cleaned immediately when you return home. Otherwise dirt will penetrate the upper layer of the material and the quality will significantly deteriorate. The upper part of the outsole and its edge can be cleaned with a sponge. Dry dirt can be removed with a brush. Avoid dirt accumulation in seams and other spots difficult for access. Do not forget to clean outsole daily, remove stones from the outsole pattern carefully, to prevent damaging of material. Loose stones (stone chips, de-icing agents) damage outsoles. Do no wash footwear in a washing-machine. Regardless of the outer material, you need to clean the upper layer before applying any shoe protection. Use only such shoe care stuff that corresponds to a certain material and type of shoes.
  • Start to take care of the footwear before the first use.
  • Constantly observe the condition of shoes.
  • Pay special attention to shoes with extra design elements as artificial stones and pearls may disappear, get damaged or displaced due to hits or other mechanical impacts such as contact with chair, car pedals, etc. 
  • Heels and outsoles worn out need to be promptly repaired by a shoemaker. Faded color should be restored, heeltaps, insoles, shoelaces and other accessories timely replaced.  
  • To avoid damages of heels/half-soles, they should be timely replaced. There are no such shoes that do not require care! By protecting and taking care of the footwear, you will extend its life.
  • Zips also need maintaining/greasing regularly.
  • If you discovered a defect which occurred through no fault of yours, stop using the shoes immediately and contact a seller.

PVC rubber boots – RUBBER BOOTS is absolutely number 1 in our climate! Waterproof. If no separately indicated, then cannot be worn in sub-zero temperatures. 

Textile and gentle materials (lace and other)

  • Hardened dirt can be removed with soft brush. 
  • Use special means for stain removal.
  • Keep textile and lace shoes away from damp conditions and use special impregnating (water-resistant) means. Shoes from textile and other gentle materials are only intended for dry weather conditions.
  • Inner soles of textile sneakers cannot resist the excessive damp (rain, sweat, etc.). Inner soles of textile sneakers may get unglued as a result of damp.
  • Shoes with thin sole from textile or other soft material are not intended for daily use outdoors.
  • Gentle materials (lace, mesh, etc.) do not endure mechanical stretching, pulling or tearing.
  • Do not wash in a washing machine.
  • Wearing in rainy weather is at the client’s discretion.

Synthetical materials / artificial leather

  • Materials must be cleaned with soft brush or silicone sponge, if necessary – with wet wiper.
  • Keep away from wet conditions and treat with water- and dirt-resisting care.
  • Shoes with thin sole are not intended for daily use outdoors. Before use, we recommend attaching heel-taps and half-soles.
  • Footwear from synthetical materials or artificial leather are intended for use in dry conditions, they are not waterproof. Damp damages shoes. Generally, footwear from synthetical materials or artificial leather tolerate wet weather conditions if they are treated with waterproof care, they are not worn every day but given a rest and dried from the inside and outside!
  • Wearing in wet conditions (rain, flurry and dirt) is at a client’s discretion! 
  • WARNING! If you wear wet shoes in sub-zero degrees, then cracks, splits and rips may occur in soles and upper materials.



  • Shoes must be dried at the room temperature, never dry them on radiators or other heating bodies, or near the open fire! Put into the shoes special shapers or fill the inside with papers to preserve the shoe shape.   
  • Leave shoes to rest, do not wear them the next day.
  • After drying, before wearing shoes again, clean and treat with a care intended for the material.
  • Before wearing, check the shoe condition, glued parts, etc. If any loose part detected, promptly take shoes to a shoemaker for repair. 
  • Have you got rubber boots yet?RUBBER BOOTS is absolutely number 1 in the Estonian climate!
  • Top-coated leather, aniline leather and lacquered leather
  • Footwear should be regularly cleaned. Remove dirt with a wipe, apply shoe polish to protect and give gloss. Leave the care to dry, then polish with a clean wiper or a brush. 
  • Not waterproof, does not tolerate damp. Damp damages shoes. Wearing shoes in wet, rainy, flurry, snow is at the client’s discretion. 
  • Shoes should be occasionally protected with special care to make them dirt- and waterproof.

Semi-leather, velour 

  • When necessary, dry shoes should be cleaned with special brushes and sponges. Thus, dust and loose dirt will be removed. Next, stained placed should be rubbed with a semi-leather stone or treated with special care stuff, then leave them to dry and finally brush in one direction. They are not waterproof and do not tolerate wet conditions, which damage shoes. Wearing in wet, rainy, flurry, snowy weather is at the client’s discretion. 
  • It is important to protect semi-leather shoes from damp – use special care to make the shoe surface waterproof.

Nubuck – silky, fluffy surface 

  • For leather treatment, use only saturating care. 
  • Nubuck should be treated similar to semi-leather or velour (brushes + nubuck stone). 
  • It is important to protect nubuck from wet conditions.
  • Not waterproof, does not tolerate damp. Damp damages shoes. Wearing shoes in wet, rainy, flurry, snow is at the client’s discretion.

Fat nubuck leather – mat, fatty surface

  • Do not confuse with nubuck leather! 
  • Not waterproof, does not tolerate damp. Damp damages shoes. Wearing shoes in wet, rainy, flurry, snow is at the client’s discretion.
  • Fat nubuck leather should be cleaned with soft brush, wiper, or nubuck stone sponge. Next, treat with special fats or oils.

Footwear may give color to the skin.

  • If wet
  • Individual PH may be different, so the shoe material may differently react. Use special spray to treat the inside. Generally, it stops giving color. Giving color is not a defect.


  • Use inner soles for shoes or boots. They protect shoes, socks and feet against sweating, 

dampness and freezing. Ask sales person for more information. 


  • According to the Consumer Protection Act, claims can be only submitted in a due time and only if a defect occurred through no fault of a buyer. Normally, defects appear within 1 month, though some concealed defects may get revealed later.   
  • There is no sense in submitting a claim if:
  1. The footwear was bought without consulting a seller and the footwear dos not comply with your feet type (e.g. too narrow). Care recommendations were not observed. 
  2. The shoes have traces of mechanical damage (burns, rips, outsole got unglued, breaking of heel, natural wear or removal of heeltaps), outsoles/heels worn out, insoles worn out, faded color and worn out/unmaintained shoes. If the shoes have been naturally worn out. If heeltaps and half-soles were not replaced, which resulted in a crack, split or dent and other damage.
  3. The shoes have been worn in the unsuitable conditions (shoes with thin outsole were worn in harsh landscape conditions such as stone chips, etc.). The shoes were used not taking into account their intended use or the conditions of use.  
  4. Unsuitable or insufficient care and if the shoes were not timely repaired by a shoemaker (heeltaps and half-soles, etc.).  
  5. The shoes worn out (for example, the shoes have not rested over the continuous use).

In cases in Clauses 1 – 5 the Consumer Protection Board may not take a decision in favor of the consumer. It is also not possible to submit a claim to a product discounted due to a defect and the product already had a relevant note thereof before or during a purchase. 

During the first 6 months the seller investigates the reason of a defect, after a lapse of the period this is an obligation of a Buyer. In a case where a defect occurred, a buyer may notify about his/ her claim in the procedure specified in the Law of the Obligations Act. 

Clause 219 (1). If a purchaser has entered into a contract of sale in the course of the purchaser's professional or economic activities, the purchaser shall promptly examine the purchased thing or have the purchased thing examined.

Clause 222 (1).  If a thing does not conform to the contract, the purchaser may demand the repair of the thing or delivery of a substitute thing from the seller if this is possible and does not cause the seller unreasonable costs or unreasonable inconvenience compared to the use of other legal remedies considering, inter alia, the value of the thing, the significance of the lack of conformity and the opportunity for the purchaser to acquire a thing which conforms to the contract from elsewhere without inconvenience. The seller may, instead of repairing the thing, deliver a substitute thing which conforms to the contract.

Clause 224.  The purchaser shall not reduce the purchase price:

1)   if the seller repairs the thing or delivers a substitute thing which conforms to the contract;

2)     if the purchaser unreasonably refuses to accept the proposal of the seller concerning the repair of the thing or delivery of a substitute thing;


Order of accepting claims

  1. The seller has a right to decide on the repair of the thing when the first defect appears. 
  2. Avoid for free the non-conformity of the product to the conditions of the contract or the costs of the consumer on avoiding the non/conformity, without the expert’s assessment.
  3. To exchange the product for the same or similar product, which would ensure the conformity to the conditions of the contract.
  4. To cancel the contract and compensate the consumer the amount paid for the product.
  • If the non-conformity of the product is detected less than within 6 months after the selling of the product, the buyer, according to the Law of the Obligations Act, has the right to request:

1)    The Repair; 2) the Replacement; 3) the Refund.

  • If you began to wear the shoes, then the claims against their appearance (deformation of seams, different colors, glue traces, other visible defects which are not concealed during the purchase) cannot be submitted. 
  • Claims are not considered if they occurred as a result of the natural wear of the zip, lining, or due to the natural wear of sole. Also, if the shoes are not clean or taken care of.